Contact & Support
Email is the support channel for Hyluminix HRMS. There is no walk-in or postal support desk, and none is implied below: the mailboxes and the phone number on this page are the ways to reach us. Accounts can also be deleted from this website — see Delete Account.
Send us a message
Support hours and response times
| Channel | Use it for | Hours | Expected response |
|---|---|---|---|
| info@hyluminix.com | Product support — account, login, workspace, attendance, GPS, face recognition, billing questions | Mon–Sat, 10:00–18:00 IST, excluding public holidays | First reply within 1 business day |
| privacy@hyluminix.com | Privacy and data requests — access, correction, erasure, consent withdrawal, grievances | Mon–Sat, 10:00–18:00 IST, excluding public holidays | Acknowledgement within 2 business days; answer within 30 days |
| contact@hyluminix.com | Sales, pricing and subscriptions | Mon–Sat, 10:00–18:00 IST, excluding public holidays | First reply within 3 business days |
Requests sent outside these hours are answered on the next working day. Our support is email-first: we answer by email, and a call can be arranged by email if your issue needs one.
Phone:
+91 92430 77840
Hours: Mon–Sat, 10:00–18:00 IST, excluding public holidays
Operated by: Hyluminix Infosystems Private Limited
Address: A-12, E-8 Extension, Near Shweta Mandir, Gulmohar, Venkatesh Nagar, Bhopal, Madhya Pradesh 462010, India
What to include
To help us resolve your request quickly, include:
- your tenant slug (the workspace part of your HRMS web address);
- the order id, if your question is about a payment or refund;
- the email address registered to your account; and
- a short description of the issue and any relevant screenshots.
What we can help with
- Account, login and workspace questions.
- Subscription, pricing, invoicing and refund questions.
- Attendance, GPS attendance (including field tracking) and face-recognition attendance questions.
- Data access, correction or deletion requests.
Privacy, data requests and grievances
For privacy or data-protection requests, email privacy@hyluminix.com. A complaint or grievance about how we handle personal data goes to the same address, addressed to the officer below.
Grievance Officer & Data Protection Officer
Prabeer Kochar
Email: privacy@hyluminix.com
Address: A-12, E-8 Extension, Near Shweta Mandir, Gulmohar, Venkatesh Nagar, Bhopal, Madhya Pradesh 462010, India
Grievances are acknowledged within 2 business days and
answered within 30 days.
If you are not satisfied with the answer you receive, mark your email “Escalation” and send it to the general privacy mailbox; you may also complain to the Data Protection Board of India.
Account deletion
A tenant workspace or a personal account can be deleted by submitting the request form on the Delete Account page, or by emailing privacy@hyluminix.com.
Company details
Hyluminix Infosystems Private Limited · A-12, E-8 Extension, Near Shweta Mandir, Gulmohar, Venkatesh Nagar, Bhopal, Madhya Pradesh 462010, India · CIN U62091MP2024PTC073760 · GSTIN 23AAHCH6362C1ZV