Refund & Cancellation Policy

Hyluminix HRMS · effective 2026-09-15

1. How subscriptions are billed

• Monthly: no upfront discount; it renews each month, and you can cancel at any time before the next renewal date to stop the next charge.
• Prepaid 6 months: 10% off the monthly price, paid up front for the cycle.
• Prepaid 12 months: 25% off the monthly price, paid up front for the cycle.

All amounts are in Indian Rupees (INR), per user, as shown by the service before payment.

2. Cancellation

A tenant administrator can cancel by emailing info@hyluminix.com. Cancelling stops the subscription from renewing; access continues until the end of the period already paid for.

3. Refunds for prepaid cycles

Because prepaid 6-month and 12-month cycles are discounted in exchange for the upfront commitment, they are normally non-refundable. Where a refund of a prepaid cycle is granted — at the owner's discretion or where the law requires it — it is calculated pro-rata for the unexpired, unused part of the cycle only, and the discount already enjoyed may be taken into account. The amount is confirmed with you before it is processed.

4. Duplicate and failed payments

A duplicate payment, or a payment that was debited but did not activate the subscription, is refunded in full once it is verified. Send the order id so the payment can be traced.

5. How to request a refund

1. Email info@hyluminix.com.
2. Include the tenant slug, the order id, the amount and the date of payment.
3. We verify the payment and reply with the outcome.

6. How a refund is paid

Approved refunds are routed back to the original payment method. Payment-gateway and bank processing times apply; the owner will confirm the committed refund window. This page will state the exact window once confirmed.

7. What is not refundable

• The used or expired portion of a prepaid cycle.
• The portion of a period already served on a monthly subscription.
• Taxes or fees already remitted to authorities where they cannot be reclaimed.
• Charges arising from misuse or from using the service against these terms.

8. Contact

Refund and cancellation questions: info@hyluminix.com, Mon–Sat, 10:00–18:00 IST, excluding public holidays.